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YOUR VIRTUAL ASSISTANT | CONSULTANT IN AGED CARE + COMMUNITY SERVICES. TRANSFORMING ADMIN OVERLOAD AND MAKING A DIFFERENCE.

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SUPPORTING AGED CARE + COMMUNITY SERVICE
PROVIDERS BY TRANSFORMING ADMINISTRATIVE OVERLOAD, ENABLING ENHANCED CARE AND SERVICE DELIVERY.

About
Katrina Wotherspoon Virtual Doer Founder

MEET Katrina

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HEY THERE! I'm Katrina, the heart behind The Virtual Doer, on a mission to transform the care landscape for residential aged care, home care and community service providers.

 

Within the heart of aged care facilities, I discovered a passion beyond just work. Each interaction and every story reminded me of the warmth of my incredible grandparents - Wallace, Marjorie, Arthur and Phyllis. Some of whom faced the heartbreaking challenges of dementia, yet their legacy lives on, not only in my heart but also in the cherished photographs that grace my workspace - a constant reminder of my ‘why’.

As a mother of two young sons, the world of virtual support captivated my interest, offering a blend of flexibility and purpose. Welcome to The Virtual Doer - more than just bridging gaps, we're redefining how we care for older people, transforming your approach and elevating the care you provide. 

Katrina Wotherspoon

Behind The Virtual Doer, core values guide every decision: respect, diversity, integrity, and heartfelt empathy. Having walked the aged care journey, I understand the challenges faced by providers and I'm committed to propelling the sector forward. 

 

Now as your virtual support, I simplify workloads, handling administrative tasks that often consume your time. Freeing up you and your team to focus on providing exceptional care to residents and clients. 

In an industry that can be slow to embrace virtual solutions, The Virtual Doer transforms by embracing technology for enhanced efficiency and service delivery. 

LET'S ELEVATE CARE TOGETHER!

Katrina 

FOUNDER + VIRTUAL CONSULTANT 

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The Virtual Doer

DRIVEN BY COMPASSION, THE VIRTUAL DOER STANDS AS A BEACON FOR FOR THOSE DEDICATED TO SERVING OLDER PEOPLE.

 

Our vision is clear: to unburden providers from administrative hurdles, allowing undivided focus on delivering exceptional care to their residents and clients

In today's evolving aged care landscape, challenges abound. MY MISSION? To infuse the sector with efficiency, ensuring older people receive the time, respect and love they deserve.

 

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What I stand for

Respect

 

 

In the dynamic aged care and community service sectors, respect is my guiding principle, illuminating every interaction and decision. I create a space where everyone is valued, heard, and respected, fostering an environment of mutual regard at the heart of all interactions.

Empathy

 

 

At the heart of aged care and community service is empathy. I appreciate the challenges, emotions, and intricacies of the sector. By placing myself in the shoes of others, my support is not only efficient but deeply compassionate, resonating with genuine human experiences.

Katrina Wotherspoon
Katrina Wotherspoon

Diversity

 

Diversity is the vibrant tapestry of our global community, especially in aged care and community service. I passionately champion this diversity, recognising that unique stories and perspectives enrich our collective experience. In my collaborations, I celebrate and uplift diverse voices, fostering a holistic approach that caters to the varied needs of our community.

Integrity

 

 

Integrity is the foundation of trust. In an industry focused on individual wellbeing, I prioritise unwavering honesty and authenticity. My approach is transparent, rooted in strong ethical principles. I understand the weight of responsibility in aged care and community service, and I am committed to offering reliable support. Through clear communication and upholding high standards, I aim to build lasting relationships based on mutual trust and impeccable integrity.

WHAT I Stand FOR

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SERVICE WITH COMPASSION + Empathy

Katrina Wotherspoon

Australia's aged and community service providers play a crucial role in a dynamic and ever-changing landscape. Balancing regulatory changes, operational demands, and the intricate balance of quality care with administrative efficiency can be overwhelming.

 

In the midst of these challenges, my grandparents  legacy inspires my commitment to supporting those who care for our older community. Understanding the challenges providers face, I aim to be the transformative force you’ve been seeking.

Recognising the unique nature of each aged and community service provider, my tailored and comprehensive support is designed to streamline operations and navigate the often overwhelming administrative intricacies.

 

As your virtual support, my mission extends beyond task management; it's about relieving pressures, elevating the standards of care and operational excellence.

 

With unwavering compassion and empathy, I am dedicated to adding value, ensuring that every action contributes to the ongoing improvement of our valued older community.

Pic: My Pa 'Wallace' and I aged 2 years old.

Services

AGED CARE + COMMUNITY SERVICES Support

LEISURE + LIFESTYLE SUPPORT

In Australia's aged care sector, the responsibilities can be vast and demanding. Managing tasks, ensuring resident wellbeing, planning and executing meaningful activities, all while meeting Aged Care Quality Standards - it's a lot.

Drawing from my extensive experience as a Leisure and Lifestyle Coordinator with leading residential aged care providers, I've been in those shoes. Partner with me, and benefit from a strategic collaborator committed to excellence in care. Together, we'll address challenges, elevate service standards and enhance the aged care experience. 


 

WHAT THIS SUPPORT LOOKS LIKE:

  • CLINICAL DOCUMENTATION + COMPLIANCE
    Progress reporting: Provide accurate documentation of progress notes and observations as required. Essential record keeping: Digitise, update, and organise resident and client medical records, reports, forms and assessments. Care plan maintenance: Review and update resident and client care plans as required. Regular audits: Conduct regularly to ensure compliance with industry regulations Implement quality assurance processes to enhance service standards.
  • ENHANCED CARE COORDINATION
    Appointment management: Scheduling of resident or client consultations, appointments and follow-ups based on urgency. Personal concierge: Managing your calendar and emails.
  • OPERATIONAL EXCELLENCE
    Continuing education: Stay abreast with the latest in aged care via curated courses, conferences and workshops. Supply inventory management: Monitor, source and allocate essential supplies and equipment ensuring consistent availability. Technology integration: Implementing and managing digital solutions for improved service delivery and assisting with the integration of telehealth and other virtual care options.
  • EMPOWERED COMMUNICATION + ENGAGEMENT
    Stakeholder communication: Provide essential digital updates and information between care teams, residents or clients, and their families. Engage external services: Liaise with allied health professionals for holistic resident or client care. Resident or Client satisfaction: Develop and implement strategies for resident or client engagement and satisfaction.
  • FEEDBACK + CONTINUOUS IMPROVEMENT
    Stay informed: Continuous updates on policy changes and industry best practices. Feedback mechanisms: Gather and compile valuable feedback from residents or clients and their families to continuously improve care and assess service quality.

WHY PARTNER WITH ME?

With extensive experience as a Leisure and Lifestyle Coordinator at some of Australia's foremost aged care providers and local government entities, I bring not only operational expertise but also a strategic perspective to elevate your aged care standards. Our services ensure a seamless, efficient, and enhanced experience for both your team and the residents or clients so you can focus more on the direct planning and execution of activities, ensuring residents or clients receive quality and personalised engagement experiences.

READY TO ELEVATE YOUR LEISURE + LIFESTYLE SERVICES?

Let’s collaborate for an enhanced experience. Complete our contact form or schedule a complimentary discovery call today.

CLINICAL CARE SUPPORT

The weight of clinical care responsibilities can be vast, presenting daily challenges. From managing resident or client care nuances to handling administrative and documentation tasks, all while meeting Aged Care Quality Standards, the journey can be daunting.

 

Having begun my aged care journey as an Assistant in Nursing and Personal Care Attendant, serving both the residential and home care sectors, I've walked in those shoes and it has equipped me with firsthand insights into the challenges and rewards. As more than just a virtual support, I am your dedicated collaborator in achieving excellence in care. 

 

Let's elevate care together, ensuring every moment counts towards exceptional care.

WHAT THIS SUPPORT LOOKS LIKE:

  • CLINICAL DOCUMENTATION + COMPLIANCE
    Progress reporting: Provide accurate documentation of progress notes and observations as required. Essential record keeping: Digitise, update, and organise resident and client medical records, reports, forms and assessments. Care plan maintenance: Review and update resident and client care plans as required. Regular audits: Conduct regularly to ensure compliance with industry regulations Implement quality assurance processes to enhance service standards.
  • ENHANCED CARE COORDINATION
    Appointment management: Scheduling of resident or client consultations, appointments and follow-ups based on urgency. Personal concierge: Managing your calendar and emails.
  • OPERATIONAL EXCELLENCE
    Continuing education: Stay abreast with the latest in aged care via curated courses, conferences and workshops. Supply inventory management: Monitor, source and allocate essential supplies and equipment ensuring consistent availability. Technology integration: Implementing and managing digital solutions for improved service delivery and assisting with the integration of telehealth and other virtual care options.
  • EMPOWERED COMMUNICATION + ENGAGEMENT
    Stakeholder communication: Provide essential digital updates and information between care teams, residents or clients, and their families. Engage external services: Liaise with allied health professionals for holistic resident or client care. Resident or Client satisfaction: Develop and implement strategies for resident or client engagement and satisfaction.
  • FEEDBACK + CONTINUOUS IMPROVEMENT
    Stay informed: Continuous updates on policy changes and industry best practices. Feedback mechanisms: Gather and compile valuable feedback from residents or clients and their families to continuously improve care and assess service quality.

WHY PARTNER WITH ME?

Navigating the complexities of Australia's aged care sector demands a perfect blend of clinical expertise and administrative efficiency. With a focus on exceptional care, registered nurses and personal care attendants often find themselves stretched thin, managing both resident or client
wellbeing and a multitude of administrative tasks. By offloading the intricate administrative demands, clinical professionals can focus on what truly matters - delivering the highest quality care to their residents or clients.

READY TO ELEVATE YOUR CLINICAL CARE SERVICES?

Let’s collaborate for an enhanced experience. Complete our contact form or schedule a complimentary discovery call today.

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ADMINISTRATIVE + OPERATIONAL SUPPORT

Embark on a transformative journey where administrative tasks, operational challenges, and commitment to exceeding Aged Care Standards converge. With experience navigating aged care administration, I understand your challenges. 

 

Let's collaborate to streamline your operations, elevate care standards and reclaim more time in your day. Whether you are an aged care, home care, or community service provider, partner with us to turn challenges into successes. 

WHAT THIS SUPPORT LOOKS LIKE:

  • CLINICAL DOCUMENTATION + COMPLIANCE
    Progress reporting: Provide accurate documentation of progress notes and observations as required. Essential record keeping: Digitise, update, and organise resident and client medical records, reports, forms and assessments. Care plan maintenance: Review and update resident and client care plans as required. Regular audits: Conduct regularly to ensure compliance with industry regulations Implement quality assurance processes to enhance service standards.
  • ENHANCED CARE COORDINATION
    Appointment management: Scheduling of resident or client consultations, appointments and follow-ups based on urgency. Personal concierge: Managing your calendar and emails.
  • OPERATIONAL EXCELLENCE
    Continuing education: Stay abreast with the latest in aged care via curated courses, conferences and workshops. Supply inventory management: Monitor, source and allocate essential supplies and equipment ensuring consistent availability. Technology integration: Implementing and managing digital solutions for improved service delivery and assisting with the integration of telehealth and other virtual care options.
  • EMPOWERED COMMUNICATION + ENGAGEMENT
    Stakeholder communication: Provide essential digital updates and information between care teams, residents or clients, and their families. Engage external services: Liaise with allied health professionals for holistic resident or client care. Resident or Client satisfaction: Develop and implement strategies for resident or client engagement and satisfaction.
  • FEEDBACK + CONTINUOUS IMPROVEMENT
    Stay informed: Continuous updates on policy changes and industry best practices. Feedback mechanisms: Gather and compile valuable feedback from residents or clients and their families to continuously improve care and assess service quality.

READY TO STREAMLINE YOUR ADMIN + OPERATIONS?

Elevate the efficiency of your aged care or community service. Complete our contact form or schedule a complimentary business discovery call today, and let’s embark on a collaborative journey towards operational excellence.

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SERVICES + PRICING Guide

Katrina Wotherspoon

READY TO ELEVATE YOUR AGED CARE AND COMMUNITY SERVICES + STREAMLINE OPERATIONS?

I've crafted a guide tailored for providers like you. Enter your details below to access the Services + Pricing Guide and discover how we can transform care together.

Once submitted, you'll receive the guide in your inbox. Please check your junk folder if you can't locate it.

READY TO COLLABORATE? EXPLORE THE PROCESS

1

LET’S CONNECT

Please complete the contact form with as much information as possible so I can best understand your requirements.
Your inquiry will be reviewed, and I will get back to you with my recommendations.

2

BUSINESS DISCOVERY CALL

A complimentary 30 minute
business discovery call will be
scheduled, and a pre-call
questionnaire and agenda will be sent prior, where we’ll swiftly align our values and discuss your goals.

3

ONBOARDING +
COMMENCEMENT

Once we’re aligned, the proposal, client agreement and invoicing is taken care of. Then, our focused onboarding call kicks things off and our collaboration begins.

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  • CLINICAL DOCUMENTATION + COMPLIANCE
    Progress reporting: Provide accurate documentation of progress notes and observations as required. Essential record keeping: Digitise, update, and organise resident and client medical records, reports, forms and assessments. Care plan maintenance: Review and update resident and client care plans as required. Regular audits: Conduct regularly to ensure compliance with industry regulations Implement quality assurance processes to enhance service standards.
  • ENHANCED CARE COORDINATION
    Appointment management: Scheduling of resident or client consultations, appointments and follow-ups based on urgency. Personal concierge: Managing your calendar and emails.
  • OPERATIONAL EXCELLENCE
    Continuing education: Stay abreast with the latest in aged care via curated courses, conferences and workshops. Supply inventory management: Monitor, source and allocate essential supplies and equipment ensuring consistent availability. Technology integration: Implementing and managing digital solutions for improved service delivery and assisting with the integration of telehealth and other virtual care options.
  • EMPOWERED COMMUNICATION + ENGAGEMENT
    Stakeholder communication: Provide essential digital updates and information between care teams, residents or clients, and their families. Engage external services: Liaise with allied health professionals for holistic resident or client care. Resident or Client satisfaction: Develop and implement strategies for resident or client engagement and satisfaction.
  • FEEDBACK + CONTINUOUS IMPROVEMENT
    Stay informed: Continuous updates on policy changes and industry best practices. Feedback mechanisms: Gather and compile valuable feedback from residents or clients and their families to continuously improve care and assess service quality.
Contact

LET'S Chat

READY TO STREAMLINE YOUR OPERATIONS AND TRANSFORM ADMIN OVERLOAD?

Please complete the form below and I'll be in touch for a friendly chat to ensure our values and goals align.

 

Let's take the next step together - schedule your complimentary 30-minute Business Discovery Call to explore how I can best support your business or send an email to katrina@thevirtualdoer.com.au

I look forward to hearing from you!

Katrina 

CONTACT Us

WHAT SERVICES ARE YOU INTERESTED IN?
WHEN DO YOU NEED SUPPORT?

Thanks for your enquiry, I'll be in touch shortly.

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